Shipping Policy

🚚 Shipping Policy

We like to keep things smooth, from checkout to your doorstep. Here’s how shipping works at Tiger and Toucan:

📦 Dispatch Time

Once you place an order, give us 2 to 4 working days to process and pack your goodies.
During sales, launches, or festive rushes, it might take a little longer. Promise it’s worth the wait.

🛵 Delivery Time

Once shipped, most orders reach you in 3 to 7 working days, depending on your location.
Metro cities usually get faster deliveries. Remote areas might take a few extra sunsets.

💌 Order Tracking

The moment your order is shipped, you’ll get an email or text with a tracking link.
Can’t spot it? Check your spam or promotions folder, sometimes our emails like to hide.

🧾 Shipping Charges

We offer free shipping on prepaid orders above ₹1,999.
For smaller orders, a standard shipping fee will apply (you’ll see it at checkout).
Cash on Delivery (COD) orders may have an extra handling fee.

💥 COD Orders

All COD orders are confirmed via call or WhatsApp before dispatch.
Please be available to receive your package once it’s shipped. Returning COD parcels hurts our delivery karma.

🌍 International Shipping

Yes, we ship globally.
International shipping rates, duties, and taxes are calculated at checkout.
Customs fees, if any, are the buyer’s responsibility.
In case of delivery issues or unpaid duties, re-shipping charges will apply.

⚡ Important Bits

  • Once an order is shipped, it can’t be redirected.

  • Delivery timelines are estimates, not guarantees. Couriers run on their own vibe.

  • If your package shows “delivered” but you haven’t received it, write to us at hello@tigerandtoucan.com and we’ll help track it down.

  • All orders are processed and shipped from Indore, M.P., India.

❤️ Need Help?

Got questions about your order?
Ping us at hello@tigerandtoucan.com and we’ll sort it out faster than you can say “Toucan do it!”.